Delivery & Returns

Delivery

Once you have placed your items through our website and payment has been received, they will be delivered to your address that was specified upon ordering your goods. We aim to dispatch your order within 2 working days.

We provide free delivery on all standard product orders over the value of £100. Our delivery costs have been kept as low as possible and offer a standard delivery rate of £4.95 for all orders. This postage charge applies to UK mainland only. Please contact us for delivering items to UK islands and overseas prior to your order.

Our standard delivery service is provided by Royal Mail and DPD, who aim to deliver your items within 2-5 working days. If you require your item sooner, please contact us.

Please ensure that the address is accurate upon ordering as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Returns

We genuinely hope that you are delighted with your items from The Burrow Interiors, but in the instance that you are not satisfied with your product we are able to offer a return.

Please notify The Burrow Interiors by email at hello@theburrowinteriors.co.uk
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All return costs are payable by the customer unless the product was faulty, or an incorrect item was sent. If your item arrives damaged please take a photo and contact us within 2 working days. If we hear from you later than that date, unfortunately we cannot accept responsibility.

We recommend you obtain a receipt or proof of postage of your delivery as we cannot refund items that arrive broken or lost in transit.

Please return your items to the following address:

The Burrow Interiors
7 Daytona Drive
Northop Hall
Mold
Flintshire
CH7 6LP

Refund/Exchange

If you return your item to us within 14 days of purchase, we are happy to offer you an exchange or refund. Items should be returned in their original condition and in the original packing if possible.

Items that arrive damaged, not in its original condition, have obvious signs of use, is missing parts for reasons not due to our error or is later than 14 days of delivery may not be issued a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges of the same item only occur if they have arrived defective or damaged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Sale Items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Gift Items - If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.